Refund policy
Non‑Refundable Policy
Last Updated: [10/2/2026]
At Vedavalley, customer satisfaction and product safety are our top priorities. Due to the nature of our products, we follow a strict Non‑Refundable Policy as outlined below.
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1. No Refund Policy
All purchases made on www.vedavalley.in are non‑refundable. Once an order is placed and confirmed, no refunds will be issued under any circumstances.
This policy applies to all our products, including 100% Pure Organic Natural Moringa Powder, as they are consumable wellness items.
2. Reason for Non‑Refundability
Our products are consumable and perishable in nature
Once dispatched, we cannot guarantee product integrity if returned
This policy ensures hygiene, safety, and quality assurance for all customers
3. Exceptions – Replacement Only
Although refunds are not provided, we offer replacement only in the following cases:
Product received is damaged
Product received is defective
Product received is incorrect (wrong item sent)
Replacement Conditions:
Request must be raised within [X] days of delivery
Unboxing video or clear photos are mandatory as proof
Product must be unused and in original packaging
Replacement is subject to verification and approval by Vedavalley
4. No Replacement Cases
No refund or replacement will be provided if:
Product is opened, used, or tampered with
Request is raised after the allowed timeframe
Damage is caused due to customer mishandling
Minor variations in color, taste, or texture (natural product characteristic)
5. Order Cancellation
Orders can be cancelled only before dispatch
Once the order is shipped, cancellation requests will not be accepted
6. Acceptance of Policy
By placing an order on our D2C website, you acknowledge that you have read, understood, and agreed to this Non‑Refundable Policy.
Vedavalley reserves the right to update or modify this policy at any time without prior notice.
7. Contact Us
For replacement requests or support, please contact:
Vedavalley
Email: support@vedavalley.in
Website: https://www.vedavalley.in
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This policy complies with D2C consumable product standards and is designed to protect both product quality and customer safety.